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COVID-19 Action Plan

To our ABC family,

We hope that everyone is doing well under the circumstances and take this opportunity to thank the first responders, health care & pharmacy workers, police, and supermarket workers maintaining the essential establishments that are helping to keep us safe and providing for our needs.

At Alarms of Berkshire County, we are committed to the health and safety of our customers and staff and have taken the necessary steps to continue providing uninterrupted service during these challenging times. These include setting up a network to allow our staff to be in constant communication with each other from multiple locations. All essential and non-essential employees are able to work (without limitation) remotely on short or immediate notice to maintain service continuity.

We are aware that the conditions for the coronavirus are rapidly changing and we continue to monitor the situation and address our clients’ needs.

We are activating our pandemic plan in line with our business continuity planning which supports our priority of focusing on the health and safety of our clients, staff, partners, vendors, and the communities we work within, ensuring our continuous operation of services.

Our group is working to ensure seamless service for you throughout this outbreak while complying with public health guidance. ABC has adopted a phased approach which includes following guidelines from the CDC including assessing, containing, and mitigating risk. Certain actions within our plan are triggered by the severity of the issue, so we are monitoring events in the regions we serve on an ongoing basis and will implement in accordance with our plan.

All ABC Services are operational, including our telephone technical support, online payment method, and our 24/7 UL Listed monitoring services.

We wish the best and good health for all. Please let us know if we can be of assistance.

Stay safe. Stay well.