Wondering what makes Alarms of Berkshire County the top choice in alarm installation and monitoring? Check out our customer feedback!
I am very impressed with the response time of the Central Station operators. Just yesterday my son-in-law opened my garage to snow blow and within seconds I had a text message indicating that the garage motion sensor went off. Fortunately I assumed it had something to do with snow removal; however, I called home to verify and sure enough I was correct! Phew, what a relief!
My siblings and I want to let you know how pleased we are with your medical alert pendant. None of us live locally and when our mother was seriously injured in October, we were at a loss as to how best to address her needs. For many weeks following her accident, she required 24/7 care which we were unable to provide. Thankfully, she was at a residential rehab center at first but once she came home, we had no idea how to preserve her independence. When I called your company, your salesperson was so helpful explaining how your systems work, and how your product compares to others in the market. She even came to the rehab center to meet with us, provide a demo and answer any questions we might have. It is now three months later and our mother is doing much better. Please know that we are very satisfied with the unit AND your customer service. You make a great product and your staff markets it in a way that speaks powerfully to families. Thanks!
I am writing to let you know about the EXCELLENT customer service we were afforded by Alarms of Berkshire County. We are new clients and I had the distinct pleasure of working with Gerald Wolcott over the past months to set up our initial appointment, work together to go over what was needed, and to expedite the installation. Gerry went above and beyond to ensure that we had the proper system with optimum coverage and that it was installed quickly and correctly. That is what I call excellent customer service. He has been a pleasure to work with these past months. He was prompt with our first appointment, was responsive to our needs, and delivered as promised. He is a consummate professional and a delight personally.
I would also like to commend and thank your installation team including Paul (Team Leader), Josh and Matt. They, too, were prompt, professional, diligent, and got the job done. They worked so hard and as a real team, making sure that everything was installed as promised, that we understood how the system worked, and that we felt safe and secure in our new home. I LOVE the signs out front and the decals on the windows to proudly display your name and also as an added layer of protection.
I realize that people in the Berkshires have many options in alarm companies. I am SO glad that we went with Alarms of Berkshires. The only way I know to repay you and your team is to spread the word to all my friends, new neighbors and realtors in the area.
Your service provides great peace of mind. I can spend all winter in Florida and be assured that my condo in the Berkshires is being continually monitored for heat failure, water leakage, and break-ins.
Great service whenever I call; everyone is courteous and knowledgeable. Tom does a great job answering all technical questions. I recommend you whenever a client is in need of an alarm system.
Excellent service! Immediate follow-ups to alarm. Even signals an alarm for us to let us know the power is out!
Thank you for your comprehensive services rendered by very well-trained staff and for your helping us save not only facilities but personnel. I appreciate all of you and wish to express our particular appreciation for your staff's awareness of our ongoing needs.
Response was excellent and operator was very professional. Excellent communication with office regarding non-monitoring matters. Pleasant staff.